I want to preface this by saying these are my first experiences of Arrowhead support so I don’t know if this is the norm or not. Maybe I’m doing it wrong?
I sent my first email to email@example.com >half a year ago (23/02/2020) and received the automated “We will try to get back to you ASAP!” but nothing further. I did follow up twice more (most recently last month) and again no response aside from automated reply. This is around the start of Corona so I can see how they might have been missed.
I have also asked direct questions in the forum with no response either. This was quite unexpected to me. We are a relatively small community, the devs are active on the forum and I saw one Dev comment in a thread saying “we are in direct contact with the affected person”. Reading this gave me confidence in my extremely positive impression of Arrowhead and it’s community/support at the time.
I know it isn’t particular to just me others have post with no responses. It feels like if you are not part of the club or clique you get ignored. I’m not saying that is the case but that it the impression I’m getting.
Either way I think we can universally agree ignoring people is just plain rude so hopefully that hasn’t been the case and I have just been going about things the wrong way. If I can be pointed in the right direction I would be grateful.